Frequently asked questions
What is the return policy?
Returns are accepted within 7 days of purchase for unworn, unused items in original condition, with all packaging, tags, and authentication documents intact.
How to proceed with payments?
For your convenience and security, Timeless Piece Ltd exclusively accepts payments through MCB Juice and cash. These trusted methods allow us to maintain a seamless, discreet, and premium purchasing experience for our clients.
When will I get my order?
We pride ourselves on offering a distinguished delivery experience. Most orders are fulfilled the same day or the following day, with our team dedicated to ensuring your timepiece reaches you with exceptional speed, care, and attention.
Is postage safe?
Our express postage service is both secure and reliable, ensuring complete peace of mind. Every order is dispatched with a dedicated tracking number, allowing you to follow your timepiece’s journey from our boutique to your doorstep.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.